Privacy Policy

Effective Date: 01-Jan-2025

FNDev Support is a mobile application owned and operated by FNDev Consultancy Services LLC, a company based in the United Arab Emirates. This privacy policy explains how we collect, use, and protect your information when you use our application.

1. Information We Collect

When you use the FNDev Support app to raise support tickets, we may collect the following information:

Full Name
Email Address
Phone Number (optional)
Support Ticket Details
App usage data (e.g., log timestamps, error reports, attachments)

2. How We Use Your Information

We use the information we collect to:

Respond to your support requests
Communicate with you regarding your ticket
Improve the app’s functionality and user experience
Maintain app security and performance

3. Data Sharing and Disclosure

We do not sell, trade, or share your personal information with third parties except:

With your consent
To comply with legal obligations
To protect the rights and safety of FNDev Consultancy Services LLC and its users

4. Data Storage and Security

Your information is stored securely and accessed only by authorized personnel. We implement industry-standard security measures to protect your data against unauthorized access or disclosure.

5. Your Rights

You have the right to:

Access the data we hold about you
Request correction or deletion of your personal information
Withdraw consent to data processing (subject to legal obligations)

6. Children's Privacy

FNDev Support is not intended for use by children under the age of 13. We do not knowingly collect personal data from children.

7. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted within the app and/or on our website with the updated effective date.

8. Contact Us

If you have any questions or concerns about this policy, please contact us at:

FNDev Consultancy Services LLC
Email: support@fndevcs.com
Location: United Arab Emirates